- Collection of Your Personal Information
1.1 When you visit this Site, certain kinds of information, such as the Website that referred you to us, your IP address, browser type and language, and access times, may be collected automatically as part of the Site’s operation. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the Site.
1.2 We may combine your visit and navigational information with personal information that you provide. You may always choose not to provide personal information, but, if you so choose, certain products and services may not be available to you.
1.3 Personal information (e.g., your name and contact details) is collected when you choose to interact with us via the Site such as, for example, contacting us or requesting information.
- Use of Your Personal Information
2.1 We collect and use your personal information to operate and improve the Site, to provide services and information to you, to better understand our customers, to provide better products and services, to display content that is customised to your location and preferences, to assist us with Site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by Alu-Cab to enforce the Website Terms and Conditions of Use on www.alu-cab.com and other terms or conditions applicable to any portion of the Site.
2.2 We may also use your contact information to enable ourselves to communicate with you. We may send transaction-related communications. We may also send you newsletters or marketing communications to inform you of new products or services or other information that may be of interest. If you do not wish to receive marketing communications, you should follow the “unsubscribe” instructions included within each communication. Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications (e.g., confirmation e-mails and account statements), where applicable.
2.3 We may, for marketing purposes, disclose aggregate statistics (information about the user population in general terms) about your personal information to our advertisers, affiliates or business partners.
2.4 Personal information collected by us may be stored and processed in South Africa or any other country in which we or our service providers or agents maintain facilities and, by using this Site, you consent to any such transfer of information outside of your country.
- Sharing of Your Personal Information
3.2 We may share your personal information with service providers who perform services on our behalf. Those companies or persons will be permitted to obtain only the personal information they need to provide the service (for example our courier services). They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
3.3 Information about our users, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which case personal information would be transferred as one of the business assets of the company. We may notify you of such an occurrence from time to time.
3.4 We reserve the right to disclose your personal information, without notice, if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, users, or the public.
- Security of Your Personal Information
Whilst we cannot guarantee the absolute security of your personal information, we take all commercially reasonable steps and measures to keep it secure and protect it from loss, misuse, unauthorised access or disclosure by following generally accepted security policies and rules. However, we cannot accept any liability whatsoever for any unauthorised access or loss of personal information despite our best endeavours.
- Personal Information Preferences
5.1 We respect your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing communications from us, please let us know by sending an e-mail to Alu-Cab.
5.2 If you choose not to receive marketing communications please be advised that you may continue to receive transactional or account communications (e.g. confirmation e-mails and account statements), where applicable.
- Access to Your Personal Information
6.1 You can write to Alu-Cab at any time to obtain details of the personal information we may hold about you at the following address Alu-Cab or 4 Read Road, Ottery East, 7800, Cape Town, South Africa
6.2 Please quote your name and address and a brief description of the information you want a copy of to enable us more readily to locate your data.
6.3 We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
6.4 We may charge a fee to cover the reasonable administration costs involved.
7.1 Alu-Cab may use “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a Web server in the domain that issued the cookie to you. The information that cookies collect may include the date and time of your visit, information which you provided when subscribing to a communication or signing up for a service, and your navigational history.
7.3 You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use any interactive features of our Site and services that depend on cookies.
7.4 In addition to cookies, we may use other technologies, including single-pixel images on our Site and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.
- E-Mail Monitoring
We provide e-mail addresses on the Site which enable you to contact us. In order to check for viruses and the presence of inappropriate content, we reserve the right to intercept, monitor and inspect all material and information transmitted over our system.
We may link to Websites that have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.
- Applicable Law and Jurisdiction
- Contact Information
POPIA Privacy Statement
Reasons for Statement
In terms of your relationship with you, our customer, supplier, or employer, personal information will be collected and processed. As a responsible party under the POPI Act, Alu-Cab acknowledges the compliance aspects of the Protection of Personal Information Act (POPIA) and respects the privacy and confidentiality of your personal information.
Alu-Cab as a responsible party we will process your data in line with the conditions as stipulated in POPI to:
- Comply with the provisions of POPIA and only process your information as per the respective conditions.
- Accept responsibility and accountability to manage and protect your Personal Information in our business relationship.
- Where applicable, obtain the necessary consent, which can be withdrawn.
- Process your Personal Information for the purpose required in terms of our business relationship.
- Not allow unauthorised access or sharing of your information. Should there be a requirement for further processing of your information, you will be informed accordingly.
- Only store personal information for as long as necessary and required by law.
- Take care to ensure that your Personal Information is complete, accurate, not misleading, and up to date.
- Be open and transparent on the Personal information required and what is used for.
- Undertake to safeguard and protect your Personal Information whilst in our possession.
- Ensure participation from yourself should you enquire about the Personal Information in our possession.
In the processing of share your personal information, Alu-Cab will not only act in line with POPIA, but also other laws that relate to your personal information, including the contractual obligation between the respective parties.
POPIA also allows you to voice concerns or complaints. You can do this with the Information Officer, and if not satisfied with the outcome, to the Information Regulator. The details are:
Human Resource Manager: Simone’ Wilkins
Telephone Number: +27 21 703 3028
The Information Regulator
Telephone number: 012 406 4818