Are you ready to lead the charge in delivering world-class overlanding products?

With a reputation built on innovation, durability, and uncompromising quality,
Alu-Cab continues to grow its international footprint while staying true to its roots:
smart design, precision manufacturing, and a culture driven by performance and teamwork.
 

About Us:

At Alu-Cab, we don’t just manufacture products, we enable adventure.
Born from a passion for exploration and engineered for the world’s toughest environments,
Alu-Cab is a global leader in premium overlanding and 4×4 vehicle accessories.
From rooftop tents and canopies to expedition-ready vehicle systems,
our products are trusted by adventurers, explorers, and outdoor enthusiasts across the globe.
 

About the Role:

We are looking for a driven, customer-focused Service Reception Co-Ordinator to join our 4×4 Fitment Centre team.
 
If you are passionate about 4×4 vehicles, enjoy working with people, this is your opportunity to represent
a globally respected overland brand at the front line.
 

As the Service Reception Co-Ordinator at Alu-Cab, you are the face of our fitment centre
and the critical link between our customers and the workshop team. Beyond managing incoming calls
and welcoming visitors, this dynamic role oversees the daily intake, handovers, and collection
flow of customer vehicles. You will ensure every vehicle drop-off and collection runs seamlessly,
accurately create and manage job cards and maintain high standards of customer communication
throughout the service or fitment process.
 

Key Responsibilities

• • • Customer Greeting & Vehicle Intake
    • • Act as the main point of contact for all incoming clients, providing a welcoming, professional, and brand-aligned experience.
      • Manage peak morning intake (7:30 AM – 9:00 AM) by checking in arriving vehicles, verifying booking details and capturing customer requests.
    • Job Card & Workshop Administration
    • • Create, update and manage detailed job cards in the system with exact customer specifications, vehicle details and required fitment tasks.
      • Route completed job cards to the Workshop Supervisor promptly to ensure workflow efficiency the day Prior to fitments.
      • Track the status of active job cards throughout the day to answer customer queries regarding vehicle progress accurately.
    • Morning Hand-Overs & Workshop Liaison
    • • Coordinate morning handover briefings with Sales to review the day’s scheduled vehicle drop-offs, priority fitments and customer promises.
      • Facilitate clear communication between the front desk, Sales and Workshop technicians to address any scope changes or additional required work.
    • Vehicle Collection & Handover
    • • Coordinate afternoon vehicle collections.
      • Coordinate vehicle presentations between the client and Sales.
      • Process customer payments and finalize administrative records upon vehicle collection.
    • General Reception & Administrative Support
    • • Direct phone inquiries, emails and walk-in leads to the appropriate department.
      • Maintain a clean, organized and presentable reception and waiting area.
      • Assist with basic inventory logging, scheduling fitment appointments and managing customer follow-ups post-collection.

Requirements & Qualifications:

• • • Experience: Minimum 2+ years in a front-of-house, service advisor or customer facing administrative role (experience within the automotive, 4×4, or fitment industry is highly advantageous).
    • Technical Aptitude: Familiarity with automotive software/ERP systems for generating job cards, invoices and scheduling.
    • Communication: Exceptional verbal and written communication skills with strong interpersonal presence.
    • Organizational Skills: Excellent multi-tasking ability to handle busy morning rush periods and balance administrative accuracy with customer interaction.
    • Passionate About 4×4/Overlanding: Basic knowledge of or enthusiasm for 4×4 accessories, canopy setups, and overlanding gear is a strong plus.
    • Required Skills & Experience
    • • Proficiency in Google suits Excellent verbal and written communication skills.
      • Strong organizational and time management skills.
      • Ability to multi-task and work in a fast-paced environment Friendly and professional demeanour.

Working Conditions:

• • • Workshop-based, hands-on role.

Terms And Conditions

All duties and responsibilities must align with the job description to ensure optimal performance.
The company reserves the right to amend responsibilities based on operational needs, in consultation with the employee.
 

Important

• • • Alu-Cab reserves the right not to appoint or fill this position.
    • Only shortlisted candidates will be contacted.
    • If you do not receive any correspondence by 27 November 2026, please consider
      your application unsuccessful.

Send your application to applications@alu-cab.co.zano later than 15 November 2026

The Company is an equal opportunity employer
and is committed to the principles of the Employment Equity Act (55 of 1998).
In line with our Employment Equity Plan, preference may be given to suitably qualified
candidates from designated groups. The Company welcomes applications from persons with disabilities.