About Us:

Founded in Cape Town in 2000, Alu-Cab is a world leader in the design and manufacture of premium overland equipment.
We are a globally recognized brand driven by a passion for the great outdoors, and a commitment to quality craftsmanship.
Based at our Fitment Centre you aren’t just selling products, you’re helping adventurers around the globe explore
the world with confidence.
 
We are looking for a driven, customer-focused Retail Sales & Customer Experience Consultant to join our 4×4 Fitment Centre
team. This role combines consultative selling, technical product guidance and hands-on showroom coordination to
deliver a world-class brand experience.
 
If you are passionate about adventure, 4×4 vehicles and enjoy working with people, this is your opportunity
to represent a globally respected Overland brand.
 

Key Responsibilities:

Retail Sales & Customer Engagement (B2C)

• Engage with walk-in customers to understand their vehicle setup goals and adventure needs.
• Provide expert product advice and recommend suitable solutions.
• Generate sales, upsell complementary products (suspensions, bullbars etc), and follow up on all leads.
• Inform customers of current promotions, new product launches, and value-added offerings.
• Achieve individual and team sales targets.

Customer Service Excellence

• Maintain a professional, positive and solution-oriented approach at all times.
• Resolve product or service queries efficiently and effectively.
• Manage customer complaints by identifying root causes and implementing appropriate solutions.
• Process orders, refunds, exchanges and warranty claims accurately.
• Ensure customers are clearly informed on lead times, shipping processes and warranty conditions.
• Maintain detailed records of customer interactions in CRM/ERP systems.

Showroom Management

• Ensure the showroom and vehicle displays are professionally presented and aligned with brand standards.
• Plan, build and maintain product and vehicle displays.
• Ensure the Experience Centre is fully prepared before opening each day.
• Uphold Alu-Cab guidelines at all times.
• Contribute to creating a premium, engaging retail environment.

Administration & Team Collaboration

• Coordinate with fitment, warehouse and internal sales teams to ensure smooth order processing.
• Assist the B2B sales team and marketing when required.
• Attend sales meetings and product training sessions.
• Support team members and contribute to a collaborative working environment.
• Provide feedback on customer trends, product demand and market insights.

Ongoing Expectations & Professional Development

• Consistently deliver exceptional customer service.
• Demonstrate a proven ability to meet and exceed sales targets.
• Develop strong product knowledge through continuous training.
• Maintain excellent communication and presentation skills.
• Demonstrate strong time management and multitasking ability.
• Adapt confidently to different customer personalities and scenarios.
• Remain proactive, solutions-driven and performance-focused.

What We’re Looking For

• Passion for 4×4, overlanding, camping and outdoor vehicle builds.
• Retail in the 4×4/outdoor or automotive sales experience (advantageous).
• Strong interpersonal and relationship-building skills.
• Confident communicator with strong listening skills.
• Target-driven mindset.
• Professional appearance and approach.
• Ability to work weekends or public holidays when required .
• Minimum of 2–3 years of sales experience, preferably within the 4×4, automotive, or outdoor/overlanding industry.
• A solid understanding of 4×4 vehicles, suspension, 12V electrical systems, and general vehicle fitment is highly advantageous.
• Valid driver’s license.

Why Join All-Cab?

• Represent a premium South African brand with global reach.
• Work in a fast-growing and exciting outdoor industry.
• Be part of a passionate, performance-driven team.
• Access ongoing product and industry training.
• Opportunity for growth within a respected international business.
• Competitive remuneration with performance incentives.

Are you eager to explore this?
If you believe you’ve got what it takes to add value in this role, we’d love to
hear from you.

Send your CV with a covering letter of motivation to

applications@alu-cab.co.za

Employment Equity Appointment will be made in line with the company’s
Employment Equity Plan and sectoral targets