Are you a confident and capable HR professional with strong Industrial Relations (IR) skills? Do you thrive in a fast-paced, unionised environment and enjoy supporting people, processes, and compliance with purpose?

We’re looking for a dynamic HR Officer to act as Second-in-Command (2IC) to the HR Manager at a leading manufacturing company based in Cape Town. This role is ideal for someone who can operate independently, handle complex IR matters, and serve as a key partner to the HR Manager across operational HR functions.

 

Key Responsibilities:

• Serve as 2IC to the HR Manager, supporting with day-to-day HR operations and acting in the HR Manager’s absence when required.
• Manage and oversee employee relations and disciplinary processes in line with labour legislation and company policies.
• Represent the employer at the Dispute Resolution Centre (MIBCO) including conciliations and arbitrations.
• Build and maintain effective relationships with shop stewards and union officials, supporting collective bargaining and consultative processes.
• Assist in implementing HR strategies, policies, and procedures aligned with operational goals and compliance requirements.
• Support workforce planning, recruitment, onboarding, performance management, and training initiatives.
• Ensure compliance with MIBCO Main Agreement and statutory obligations.
• Provide coaching and guidance to line managers on HR and IR best practices.

 

What You’ll Need:

• A Diploma or Degree in Human Resources or related field.
• Minimum 5 years’ experience in HR, with at least 3 years’ IR/ER experience in a unionised manufacturing environment.
• Solid knowledge of South African labour law, MIBCO Main Agreement, and experience in representing the employer in disputes.
• Strong interpersonal and conflict resolution skills.
• Ability to handle high-pressure situations with professionalism and discretion.
• Proficient in MS Office and HRIS systems

 

Why join us:

• Be part of a growing, respected manufacturer with a strong team culture.
• Work closely with a hands-on HR Manager who values mentorship, growth, and operational excellence.
• Gain exposure to a wide range of HR and IR challenges that will elevate your career.

 

What We Offer:

• A challenging and rewarding role in a growing and fast-paced original equipment manufacturing business.
• Working for a brand that we are extremely proud of.
• The opportunity to make a meaningful impact on processes and success.
• A competitive salary and benefits package.

Are you passionate about the outdoor industry? We’re offering you the chance to turn that passion into a career with one of South Africa’s leading Outdoor & Overland gear manufacturers. If you're an outdoor enthusiast who thrives in a dynamic environment, this is your opportunity to be part of a team that values adventure, quality, and customer excellence.

 

We are looking for a motivated and customer-focused individual to join us as a Customer Service & Sales Support Representative. In this role, you will play a key part in delivering exceptional service to our customers and supporting our growing sales operations across both Business-to-Consumer (B2C) and Business-to-Business (B2B) markets.

 

You’ll need strong communication skills, a sharp eye for detail, and the ability to manage multiple tasks effectively—all while representing a brand built for explorers, by explorers.

 

Key Responsibilities:

 

Customer Communication & Support:

•  Handle telephone duties and email/CRM management
• Provide exceptional customer service across B2C and B2B channels
• Resolve customer queries efficiently and professionally

 

Sales & Order Management:

• Support B2C and B2B sales operations
• Prepare quotes and process customer requests
• Handle order taking and placement accurately

 

Relationship Management:

• Build and maintain relationships with B2B network
• Work collaboratively with sales team across territories
• Manage customer data and contact information

 

Administrative Functions:

• Coordinate between departments and operating units
• Assist with day-to-day sales and administrative duties
• Prepare business correspondence and agendas
• Support meeting coordination and event planning
• Take meeting minutes as required
• Provide multifaceted general office support

 

What We’re Looking For

 

Essential Qualities:

• Well-organized and detail-oriented
• Courteous and professional demeanor
• Reliable with strong work ethic
• High productivity and efficiency
• Excellent problem-solving and critical thinking skills
• Strong technical, interpersonal, and communication skills
• Customer-focused approach
• Discretion and confidentiality
• Excellent multitasking abilities
• Strong teamwork and collaboration skills

 

What You’ll Need

 

• Matric (Grade 12)

• Minimum of 3 years’ experience in a similar role

• A background in the automotive industry is essential

 

Why Join Us?

✓ Outdoor Industry Focus – Turn your passion into your profession
✓ Dynamic Environment – Every day brings new challenges and opportunities
✓ Growth Opportunities – Develop your skills in both B2C and B2B markets
✓ Team Culture – Work with like-minded outdoor enthusiasts
✓ Quality Brand – Represent products built for explorers, by explorers
✓ Diverse Role – Balance customer service, sales support, and administrative tasks

 

Ready For Your Next Adventure?

Join a company where your passion for the outdoors meets professional growth. Be part of a team that’s as adventurous as the customers we serve!

 

This position offers an exciting opportunity to combine your love for the outdoors with a rewarding career in customer service and sales support. We look forward to welcoming a new team member who shares our passion for adventure and commitment to excellence.