Position Overview:
The Technical Sales Administrator supports the sales manager by handling administrative and technical tasks to ensure smooth and efficient sales processes. This role requires a blend of administrative skills, technical knowledge, and customer service capabilities to assist in sales operations, manage customer inquiries, and provide support for product and service offerings.
Key Responsibilities:
Sales Support and Administration
● Prepared and managed sales quotations, proposals, and orders accurately.
● Process orders,(work with Leticia Gysman)
● Assist the sales manager and technical branch administrator with customer inquiries, follow-up communication and scheduling.
Customer Service and Support
● Address customer inquiries via phone, email, or in person regarding product details, pricing, and order status.
● Provided technical information and support to clients and helped troubleshoot any issues related to the products or services.
● Ensure timely resolution of customer issues and escalate complex issues to relevant departments as necessary.
Qualifications:
● Minimum Requirement: Grade 12 certificate.
● Preferred Qualification: A qualification in commerce is advantageous.
● 2-3 years: Relevant experience in a sales and admin role within the motor industry is advantageous
Skills:
● Experience in sales or customer service (background in the 4×4 or outdoor industry is a plus).
● Knowledge of 4×4 equipment, vehicles, and outdoor gear is highly desirable.
● Strong communication and problem-solving skills with a customer-oriented approach.
● A passion for off-roading, camping, or outdoor adventures.
● Flexibility to work weekends and additional hours as needed